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Return & Refund Policy

RETURN POLICY

15-days Return Guarantee

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

RETURNS are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

  • The goods received are damaged
  • There are visible defects with the print
  • The item is the wrong size from the one ordered
  • The item is the wrong color from the one ordered
  • The item is the wrong design from the one ordered
  • The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

Return procedure

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

  • You must submit a request for a return within 15 days after you receive your goods.
  • After the 30 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
  • Send 01 email to us in the mailbox: support@comphobby.com with the subject “Request exchange or refund” and content is describe the problem of the product.
  • Returns can be exchanged for the original purchased goods or refunded for the original purchase price. Inquiries are typically addressed within 24 hours.
  • The package should be returned to our store at 1242 Mountain Bay Dr, Pulaski, WI 54162, United States
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

What Is The Restocking Fee?
No Fee

Who Will Pay The Return Shipping Cost? 
– For defective products or sending wrong products: we will be liable for this return shipping cost.
– For customer remorse, purchased the wrong product or customer don’t want the items: Customer will pay the actual cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUND POLICY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FULLY REFUND

We will refund via Stripe.

We will give all refunds of your receipt (Transaction Fee + Shipping Fee)

Time for the refund request to be processed.

Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.

If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at support@comphobby.com. Please be patient and respond within 2~3 business days.